Privacy Policy

Introduction

UPSCALEBOOST LLC, a Wyoming limited liability company doing business as Zara Valon ("we," "us," "our," or "Company"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zaravalon.com, and use our Services.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

1. Information We Collect

1.1 Personal Information You Provide

When you use our Services, we may collect personal information that you voluntarily provide, including:

Account Information:

- First and last name

- Email address

- Phone number (if provided for SMS services)

- Date of birth (for astrological readings)

- Birth time and location (for astrological services)

Order Information:

- Billing address

- Payment information (processed securely through third-party processors)

- Information about the person receiving the reading (names, birth details)

- Relationship details and questions submitted for readings

Communication Information:

- Messages you send us via email or contact forms

- Feedback and reviews

- Survey responses

1.2 Information Automatically Collected

Device and Usage Information:

- IP address

- Browser type and version

- Operating system

- Device type and identifiers

- Pages visited on our website

- Time and date of visits

- Referring to website addresses

- Click stream data

Cookies and Tracking Technologies:

We use cookies, web beacons, pixels, and similar technologies to:

- Remember your preferences

- Understand how you use our website

- Provide personalized content

- Improve our Services

- Analyze website traffic

1.3 Information from Third Parties

We may receive information about you from:

- Payment processors (transaction confirmations)

- Analytics providers (usage patterns)

- Marketing partners (with your consent)

- Social media platforms (if you interact with our social media accounts)

2. How We Use Your Information

2.1 Primary Uses

We use your information to:

- Process and deliver your orders

- Provide personalized readings and spiritual guidance

- Send order confirmations and Service delivery emails

- Respond to your inquiries and provide customer support

- Process payments and prevent fraud

- Maintain and improve our Services

2.2 Marketing and Communications

With your consent, we may use your information to:

- Send promotional emails about new services and special offers

-Send SMS/text messages about your orders and promotions (if opted in)

- Provide personalized recommendations based on your purchase history

- Conduct surveys and gather feedback

2.3 Legal and Safety Uses

We may use your information to:

- Comply with legal obligations

- Enforce our Terms & Conditions

- Protect against fraudulent or illegal activity

- Protect the rights, property, and safety of our Company and users

3. How We Share Your Information

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

- Payment Processors: To process your payments securely (Stripe, PayPal, etc.)

- Email Service Providers: To deliver your readings and send communications

- Web Hosting Services: To host our website and store data

- Analytics Services: To understand website usage (Google Analytics)

- Customer Support Tools: To manage customer inquiries

- Marketing Platforms: To manage email and SMS campaigns (with your consent)

3.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

- Comply with legal obligations or court orders

- Protect and defend our rights or property

- Prevent fraud or illegal activities

- Protect the personal safety of users or the public

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

3.4 Aggregated Information

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or other business purposes.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

- SSL encryption for data transmission

- Secure data storage with access controls

- Regular security assessments

- Employee training on data protection

- PCI compliance for payment processing

4.2 Data Breach Response

In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable law and take appropriate steps to mitigate any potential harm.

4.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. Please notify us immediately of any unauthorized use of your account.

5. Data Retention

We retain your personal information for as long as necessary to:

- Provide our Services

- Comply with legal obligations

- Resolve disputes

- Enforce our agreements

Generally, we retain:

- Order information: 7 years for tax and legal compliance

- Account information: As long as your account is active

- Marketing preferences: Until you opt out

- Communication records: 3 years or as required by law

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request a copy of your data in a portable format

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions such as:

- Completing pending transactions

- Complying with legal obligations

- Maintaining records for legal defense

6.3 Marketing Preferences

You can opt out of marketing communications by:

- Clicking "unsubscribe" in any marketing email

- Replying STOP to any marketing text message

- Contacting us at [email protected]

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals, as no uniform standard exists.

7. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

- Right to know what personal information is collected

- Right to know whether personal information is sold or disclosed

- Right to opt out of the sale of personal information

- Right to non-discrimination for exercising privacy rights

- To exercise these rights, contact us at [email protected].

8. International Data Transfers

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to such transfer.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Text Message/SMS Terms

If you opt into our SMS service, you agree to receive automated marketing messages at the phone number provided.

Additional terms include:

- Message frequency varies

- Message and data rates may apply

- Reply STOP to opt out

- Reply HELP for assistance

- We will not sell your phone number to third parties

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Analytics and Advertising

12.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as visit frequency, pages visited, and traffic sources.

12.2 Facebook Pixel

We use Facebook Pixel to measure advertising effectiveness and provide targeted advertisements.

12.3 Other Tracking Technologies

We may use other analytics and advertising services.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.

We will notify you of material changes by:

- Posting the updated policy on our website

- Updating the "Last Updated" date

- Sending an email notification (for significant changes)

- Your continued use of our Services after changes indicates acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

UPSCALEBOOST LLC (DBA Zara Valon)
701 Tillery Street, Unit 12-2788
Austin, Texas 78702
Email: [email protected]

Data Protection Inquiries:

Email: [email protected]
Subject Line: "Privacy Policy Inquiry"

15. Consent

By using our Services, you consent to:

- The collection and use of your information as described in this Privacy Policy

- The processing of your information in the United States

- Receiving electronic communications from us (with opt-out options available)

This Privacy Policy is part of our Terms & Conditions and should be read in conjunction with them.